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Common questions
Can't find what you're looking for? We're happy to help with custom orders and questions.
How does the proof work?
After you order, we design your piece and email you a digital proof. Please allow up to 96 hours for your proof (not counting weekends and holidays). We only start making your piece once you approve it.
Can you make a custom design?
Yes — we love custom work. Tell us about your idea in the form above and we'll let you know what's possible.
Can I return or cancel a personalized item?
Because every personalized piece is made just for you, we can't accept returns, exchanges or cancellations on personalized items. See our refund policy for details.